Know Your Customer Policy
WHY DO I NEED TO PROVIDE DOCUMENTATION?
PurplePoker.in is, registered in Kolkata, INDIA and in accordance with the regulations under which we operate, we are obliged to verify the accounts in order to prevent gaming by minors, identity theft, money laundering and other types of fraud.
WHAT DOCUMENTS DO I NEED TO PROVIDE?
A copy of a valid government issued form of photo ID (such as Driver's License, Passport, State ID or Aadhar Card). We also need to verify the address on the account, so another document which shows this address is also required. Typically, this could be a utility bill (i.e. phone bill, credit card bill, etc.), or any other valid item which shows your name and address together.
Additional documentation that may be required: If you make a deposit with a credit/debit card, we also must verify that you are the credit card holder in order to prevent fraud and money laundering. We collaborate with our partner payment processors in order to verify the card ownership, but in the cases when this is not possible, we may ask you to fill out and send to us a credit card verification form along with a copy of the front of the CC.
WHEN DO I NEED TO PROVIDE THESE DOCUMENTS?
We greatly appreciate your cooperation in providing the required documentation as soon as possible to avoid any delays in processing your transactions. The documents must be received before any payout transactions can be sent to you. Under special circumstances we may require the documents before further activity (deposits and play in the poker room) can take place on your account.
HOW CAN I SEND YOU THESE DOCUMENTS?
You may scan the documents or take a photo with a digital camera or high quality camera-phone, save the images in JPEG format and send as an attachment by email to email@example.com. Please note that all images should be clear and legible to us, or we may need you to resend the information.
HOW DO I KNOW MY DOCUMENTS ARE SAFE WITH YOU?
The security of your documentation and account information is of paramount importance to us. All files are protected and kept secured. All documentation received is treated with the utmost respect and strictest confidentiality.
We’d like to thank you for your cooperation in helping us to make PurplePoker.in a safer and more secure gaming environment. As always, if you have any questions about this policy or anything else, don’t hesitate to contact us directly.